What does a Serene Gift Voucher entitle me to? Serene gift vouchers can be used for any of the treatments featured in our service guide or in this site, excluding specials. How do I go about ordering a voucher? Buying the perfect gift has never been easier! Choose a gift you know they’ll love from our menu of services or simply nominate a value and we’ll provide a service guide with the voucher. Please ask our therapists if you would like any advice in making your selection. You can come into the salon to purchase the voucher or order it over the phone, whichever is more convenient to you. We can send the voucher to you or if you desire, include a personal message from you and send it to the recipient on your behalf. Paying for your voucher Serene accepts cash, EFTPOS and all major credit cards. Cancellation Policy Reservations for more than one hour will be held by a credit card number or gift voucher number. As a courtesy to our many guests and limited availability, we require a minimum of 24 hours notice for cancellations or rescheduling of treatments. Any cancellations after the required time, or any failure to attend an appointment, will result in your credit card being charged 50% of the treatment value booked, or your gift voucher being fully redeemed.